What exactly do you calculate your percentage on?
On the total net rent stated in the agreements with the tenants, less utilities, the service charge or any flat-rate charge — that is, on the amount that stays with you. This means our fee does not grow when the bills do.
Do I pay while the flat stands empty?
No. We charge nothing for a month without a tenant. Nor do we charge on rent the tenant has not paid — we settle on money actually received.
How much is the minimum fee?
250 PLN per month per flat. On the CONTROL package (9%) the minimum fee starts to apply below a rent of roughly 2,780 PLN.
How long am I tied to the agreement?
The agreement is open-ended, with one month's notice. There is no set-up fee and no cancellation fee. If it does not work out, you end it with a single letter.
Who pays for repairs in the flat?
Repairs, fair wear and tear, and installation failures are covered by the owner. Damage caused by the tenant is recovered from the tenant's liability insurance or directly from the deposit. Up to 500 PLN we act without asking, so the fault does not wait; above that amount we ask for your approval. We arrange and supervise the contractor.
Will the tenant be calling me?
No. All communication goes through us — fault reports, questions, settlements, even rent arrears. That is the point of the service: the owner does not deal with the tenant.
How much does finding a new tenant cost?
65% of one month's deposit, payable only when the tenant actually changes. That covers photos, paid listings, viewings, tenant screening and signing the lease — nothing is added on top.
I own several flats. Is the rate the same?
With 5 or more flats, or with rent above 8,000 PLN, we move to the BUSINESS package — a fixed monthly fee set individually, instead of a percentage.