Repairs up to 500 PLN — without asking
Faults up to 500 PLN are ordered and settled without contacting you, so the tenant is not left waiting. Above that amount we always ask for your approval.
Who pays for repairs and damage
The owner covers repairs, fair wear and tear, and installation failures. The tenant is responsible for damage they caused — we deduct it from the deposit. Arranging and supervising the work is on our side in every case, and you see the cost in the monthly statement.
Rent arrears
We act from the first days of delay: a reminder to the tenant, then a formal demand and a notification to you, and if the non-payment continues — the termination procedure.
Reporting
We email the income and cost statement every month, starting from the COMFORT package.
The agreement and notice
An open-ended agreement, one month's notice, no cancellation fee and no set-up fee. We do not tie anyone down.
What we do not do
We do not represent you in court and we do not pursue debt collection. For those matters we refer you to a law firm we work with. We also do not handle short-term lets.
What exactly do you calculate your percentage on?
On the total net rent stated in the agreements with the tenants, less utilities, the service charge or any flat-rate charge — that is, on the amount that stays with you. This means our fee does not grow when the bills do.
Do I pay while the flat stands empty?
No. We charge nothing for a month without a tenant. Nor do we charge on rent the tenant has not paid — we settle on money actually received.
How much is the minimum fee?
250 PLN per month per flat. On the CONTROL package (9%) the minimum fee starts to apply below a rent of roughly 2,780 PLN.
How long am I tied to the agreement?
The agreement is open-ended, with one month's notice. There is no set-up fee and no cancellation fee. If it does not work out, you end it with a single letter.
Who pays for repairs in the flat?
Repairs, fair wear and tear, and installation failures are covered by the owner. Damage caused by the tenant is recovered from the tenant's liability insurance or directly from the deposit. Up to 500 PLN we act without asking, so the fault does not wait; above that amount we ask for your approval. We arrange and supervise the contractor.
Will the tenant be calling me?
No. All communication goes through us — fault reports, questions, settlements, even rent arrears. That is the point of the service: the owner does not deal with the tenant.
How much does finding a new tenant cost?
65% of one month's deposit, payable only when the tenant actually changes. That covers photos, paid listings, viewings, tenant screening and signing the lease — nothing is added on top.
I own several flats. Is the rate the same?
With 5 or more flats, or with rent above 8,000 PLN, we move to the BUSINESS package — a fixed monthly fee set individually, instead of a percentage.